Robert Cooper Technology offers managed services to small and medium sized businesses that want to outsource the management of their technology environment either partially or fully.
Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff.
Scenario: You are working at your computer and suddenly you get a the feared Blue Screen of Death. You try to reboot the system, but the same error pops up. You are at a complete work stoppage and need assistance right away.
Enter RCooperTech Help Desk.
Robert Cooper technology is a people first technology organization. Call our team and get immediate assistance with the issue at hand. With a 99% Service level guarantee and technicians with years of experience supporting customers directly, we are sure to find an effectively and timely solution to your technology problems.
Available Support Services:
Remote Support (Phone, Email, and Chat)
Short Notice Emergency Support
Available Maintenance Services
Remote Maintenance (Weekly)
On-Site Maintenance (Monthly)
On Request Maintenance (Remote Only)
Remote Monitoring and Management (RMM) is a core component of any Technology Management Policy. RMM allows our teams to monitor devices in your environment for a variety of condition including:
RAM (Memory) usage
Storage Free and Used Capacity
Hardware Events (i.e. Unexpected Shutdowns)
User and Group Management
Service Failure Alerts
RCTech RMM Agent
We use a lightweight agent installed on each managed computer and server to report important device metrics, statuses, deploy other software, and also act as a gateway for Remote Assistance with one of our trained technicians.
Available for Co-Managed Customers
We make access to your companies resources simple for your in-house technology team by providing access to our managed RMM tool. This is available for Co-Managed customers only.
One Service Every Business Should Have
Your business, no matter your industry, relies on your data to run. That is why Backups are an absolute necessity for your business.
Business Data Backups
Robert Cooper Technology uses the most advanced and comprehensive backup appliances and services available to protect your data. We believe it is THAT important to your business.
Servers are protected by an on-site backup appliance that is capable of running the protected device as a virtual machine in the event that the physical server is unusable. The appliance also backs all data up to the cloud on a regular basis, ensuring that if the entire site were lost to a disaster, your data could sill be recovered.
Workstations like desktop and laptop computers can likewise be protected using direct to cloud backups. Direct to cloud means that no matter where in the world a device is, as long it is connected to the internet, your data is being synced and saved.
Backups do not - and should not - end with devices, however. RCooperTech also offers SaaS Backup for Microsoft 365 and Google Workspace. This means that even in the unlikely event your cloud service goes down - or the more likely scenario of accidental deletion or malicious intrusions - your data is saved.
Modern Solutions for a Modern World
As business continues to be conducted in the cloud with services like Microsoft Azure and Amazon Web Services (AWS), Robert Cooper Technology meets your Cloud and Hybrid deployment needs by providing
Off-Site Server Monitoring and Maintenance at no additional charge from our regular service offerings.
Infrastructure as a Service
Infrastructure as a Service (IaaS) is becoming more common for small and medium businesses that either do not want to manage on-premises infrastructure, or need to make resources available beyond the central office for their field workers or Remote employees.
Not only do we support these scenarios, we can also help you design and build your IaaS solution to meet the needs of your business.
Workstation and Server Maintenance
Just like your car needs to be serviced regularly, so too does your technology.
Robert Cooper Technology will perform regular Weekly and Monthly maintenance on supported devices to make sure that your business is never interrupted by preventable software and hardware issue.
Some of the regular maintenance tasks we perform include:
Security and Bug Patching
Antivirus and Malware Screening
Create System Restore Points
Servers Get even more attention from our team as they are nearly always business critical for our customer. On servers we take additional steps like:
Check Server Role Health
Perform and Test Backups Regularly
Review of Log Files
Verify User and Group Permissions
Managed Network Infrastructure
Much like the eyes are the window to the soul, your Network is the window to all of the internal workings of your business.
Robert Cooper Technology will manage your network with a security first mindset.
Available Network Services
Infrastructure as a Service*
Web Traffic Filtering
Device and User Access Control
Port Monitoring and Alerting
Advanced Threat Detection
*IaaS makes network hardware available for business who do not have hardware capable of meeting our security requirements for a fee.
Work Resources Made Secure on Mobile
Much like RMM, Mobile Device Management (MDM) is a necessary tool for businesses that allow users to access their work resources (email, files, contacts, etc.) on company provided or bring-your-own mobile devices.
Manage Who, What, and Where.
MDM services allow the business to control what information is made available on the user's device, who has access to it, and where they may access it from. If you want your employees to only be able to access files from company owned or managed networks, policies can be set up to enforce that.
What devices can be managed?
Every modern mobile device has the ability to accept Mobile Device Management. That includes iOS, Android, Windows, most Linux Distros, and many more.
What happens if a device is lost or stolen?
Lost, stolen, or simply an employee leaving the company, MDM gives us the ability to remotely remove company data and access at any time while the device is connected to a network.
Detect Phishing Attempts
Everyone knows the classic tale of the ousted Nigerian Prince that needs you, yes YOU, to help them by accepting some money for a short term in exchange for a handsome reward for your assistance. This is of course a scam, but not all such scams are easy to detect - even for experienced and tech savvy users.
Users an a small organization of just 10 to 15 employees are becoming prime marks for online fraudsters. Give your users the edge by giving them proactive training and alerts to potential hazards.
Robert Cooper Technology provides industry leading Phishing detection services to it's customers who use Microsoft 365 and Google Workspace. Get notified of potential scams immediately on checking your mail, and even prevent highly suspect mail ever from reaching the user's inbox.
Along with Phishing Detection, our tools also help identify Executive Spoofing - preventing your users from falling prey to scammers pretending to be your companies CEO or other executives.
They Know your Password
Billions of user credentials have been leaked over the years, and the odds are pretty high you are among them.
Do not give the adversary the upper hand by using the same password for all of your accounts. But we can take it a step further and make it nearly impossible by adding Multi-Factor Authentication (MFA) to your security arsenal.
Robert Cooper Technology has partnered with Cisco Duo to bring Multi-factor and single sign-on to our customers. This tool allows us to securely manage your users sign-in experience, require MFA at logon, and remove access to all connected services in the event of a compromise.
Note: Robert Cooper Technology also provides a variety of non-managed services that can be added on to a service commitment as required by the needs of the customer. For more information about these services, contact our sales team or speak to your account manager.
Managed Services can provide significant cost savings over hiring dedicated IT Staff. Additional cost savings can be observed by proactive management by our dedicated service team compared to reactionary support.